Welding Supplies Call Free 0800 699 353

Customer Service

Customer Service

Fully satisfied customers are our aim, and we continually strive to achieve this by going the extra mile.

The following feedback from some satisfied customers is testament to this.

Here's what they said:
 
 


"The best company I have dealt with in the 6 countries I have lived in, principally, Aust/UK/USA/NZ.

Why

1) Considered & correct advice, on large and on small purchases.
2) Easy to talk to, and give clear and easy to understand answers, no matter what your level of expertise.
3) Solved all problems no matter how difficult, with patience and good humour.
4) Long experience as a professional welder, so NOT a salesman, but someone that knows what he's talking about from real experience,       but seems to effortlessly adjust to your own level of knowledge.

I am pleased to write this, as it is my way of thanking Proline for the time and trouble they went to on my behalf, that was far beyond what you would expect any company to do."

Michael Shaw

I have had some dealings with these guys in the past and today I called in to talk about a MIG welder. They fitted me up with a great second hand machine at very reasonable cost. The thing that I think is priceless is customer service - I was not spending a lot of money but that did not stop them providing full and detailed help - guidance and professionalism. This type of company and service are sadly now few and far between. In a nutshell - Use them, you will not be disappointed.
posted by:  martincoletrade 4:10 pm, Tue 9 Dec

 August 2015 - Email of Appreciation:
       " The service I received from your company, was brilliant, thanks very much." - Kevin Boyce 

 


"I  phoned Proline Welding Supplies as a first time customer to discuss my welder and welding requirements and the budget I had to work with. I found the staff at Proline Welding Supplies to be very professional, knowledgeable and helpful. Best of all they found exactly what I was looking for at a very acceptable price. When I received my welder, it was fully set up and ready to go. Excellent service, Excellent attitude. One word sums it up. AWESOME.
Thanks again.
" Norbert                 (Purchased a Pulse Mig)


Email Of Appreciation:
Customer Purchased: Lincoln Welding Helmet

"I would like to Thank You very much for the advice given yesterday.
It is really hard now to find great people like you. It is a great pleasure
meeting you and hopefully a beginning of a trading relationship.
" - Sioni

"I would like to personally thank, you and the team at Proline, for all your suport and help this week with parts, repairs and service. It is very much appreciated and it has helped us immensely in keeping our firm operating."
 -
Engineering Firm - Brightwater, Nelson

Thank you for your recommendation of the Tech Feed 350 suitcase wire feeder. Our main line of work is mobile welding of heavy machinery for quarries and earth moving equipment. Having the ability to hook a wire feed unit up to a welder generator can save a lot of time in the field.
The first job I used the Tech Feed for, was welding over 600kg of wear parts onto a rock bucket at a quarry. It did take me 15-20 minutes to dial in my settings. Getting used to welding with constant current as opposed to constant voltage was different, but once there, it was fine.
I used 1.2 and 1.6mm flux core without a single wire feed problem. The simple rugged design is brilliant. Despite all the quarry dust and water that gets sprayed around, the inside of the unit has remained clean.
To be honest, I wasn’t too sure about trying something away from the mainstream. But the more I use it the more I love it. It is so easy to use and it does exactly what it is supposed to.
Thanks again for the good advice. We look forward to doing business with you again in the future.

- Charlie Barrett - 7018 Engineering Ltd
(Purchased TechFeed 350 Suitcase Wire Feeder -  December 2015)
 

"Great to see some businesses out there that are providing this kind of A+ Customer service & interaction."

 

FINANCE OPTIONS

Do you have a specific purchase or project in mind but require financial assistance?
We have a range of finance packages available. Subject to standard lending criteria and client approval, a headstart in machine ownership may be closer than you think!
Please contact us here to find out how we can help.

 

ABOUT US
Proline Welding Supplies (formerly Welding Supplies Ltd) offers a wide range of quality welding machines and consumables for the professional welder along with supporting advice and back up service. The owners have been servicing the engineering and welding industry for over 25 years and have built a strong reputation for providing technical know how and service that goes the extra mile!  ​LEARN MORE
 
CONTACT US

0800 699 353

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